Attention: METOUCH is Registered Trademark & abbreviation of Shenzhen Mountain Eagle Technology Co., Ltd.
METOUCH will provide service for customer to the products as following list, other products’ maintenance shall be serviced according to the terms and conditions of the contract specified.
Before requesting an RMA, please get contact with local METOUCH’s branch or agents by email or telephone. and the branch & agents also called for short METOUCH in below.
METOUCH will make every effort help to solve the issue via email or phone. However, if the problem cannot be solved though troubleshooting and the product is still under warranty, a RMA will be issued.
General METOUCH conventional products as below:
Touch panel
Size<25
3year
Size>25
1year
Touch monitor
Touch TV
Size<25
Touch screen
3year
LCD
1year
Size>25
1year
Note:
1. All products’ warranty begins with shipping date from METOUCH Warehouse;
2. METOUCH do not obligation to replace goods because of clients’ mistaking ordering;
3. METOUCH do not responsibility to offer relative support for following condition
Product label be defaced、damaged、altered or tear, make it hard to identify product model or series number
Physical damage included in maintenance scope, while except interface damage, product deformation or damage
Unauthorized disassembly, maintenance or other error behave to product
Due to improper storage or use lead to problems and damage
Nature disaster, force-majeure and other factors caused to METOUCH product damaged or missing
Normal operating hardware or software environment doesn’t provide to the products.
Service center Any problem when you use METOUCH product, please contact us,
Address: F8, Cuigang distribution centre, Huaide, Fuyong, Bao’an, Shenzhen, China 518103
Tel: 0755-27889291
Fax: 0755-27889290
Email ：support@metouch.org
Any returned METOUCH product should get a valid RMA number, the RMA number can get from your seller or technical supporter or through email to METOUCH company mail box. Any returned product with no valid RMA will be rejected or returned to original sender.
Request 1. Offering detail product information and abnormal description in writing form
2. Quantity of returned products must consistent with original RMA form, METOUCH has the right to reject or return the unauthorized product or part;
3. The valid RMA number must be marked on the package box;
4. Other information is also available if referred.
Note:
1. Authorized valid RMA after releasing come to be effective in 45 days;
2. If returned product doesn’t meet the requirements of replacement or warranty after testing, the product will be returned to the original sender who also pay carriages;
3. To prevent damage during the transport, please package the touch panel individually and place the package vertically, controller must be packaged in anti-static way, otherwise, the controller will be viewed as damage product, will be returned to original sender;
4. In principle, METOUCH just pay shipping or land carriage freight, if customer requires expedited delivery, the freight should be paid by the customer.
5. METOUCH do not responsibility to product damage or losing caused during transportation.
Product replacement
After goods shipped out from METOUCH warehouse, in 30 days, if customer notify METOUCH that the regular product has some abnormal in appearance or property when testing according to METOUCH’s standard test, METOUCH will offer replacement service.
Replace Flow:
1. Customer inquire RMA application to METOUCH;
2. METOUCH release RMA number to customer for the product meet replacement;
3. Customer send the abnormal product to METOUCH;
4. METOUCH provide replaced product to customer
Note
1. METOUCH take afford to the freight, has the right to choose transport company and transport method;
2. Any need to be replaced product must use original package, otherwise, METOUCH will ask for packing material cost. Any damage caused by package afford by customer.
3. Customized product, gift or special price product will not enjoy the replacement service.
Product maintenance
METOUCH product enjoys the warranty of GENREAL according to Table 1. If customer notify METOUCH that the regular product has some abnormal in appearance or property when testing according to METOUCH’s standard test norms, METOUCH will offer maintenance service.
Maintenance Flow
1. Customer inquire maintenance application to METOUCH;
2. METOUCH release RMA number to customer for the product meet replacement;
3. Customer send the abnormal product to METOUCH and afford the freight;
4. After METOUCH get the abnormal product should finish the maintenance in 7 work days, then send to customer and afford the freight
Note:
During transportation or maintenance, METOUCH will not provide alternative product to customer.
Maintenance for paying
Due to the product has surpassed the warranty or doesn’t meet the maintenance requirements, customer can apply for fee maintenance service.
1. Customer inquire maintenance application for in paying to METOUCH;
2. METOUCH release RMA number to customer;
3. Customer send the abnormal product to METOUCH and afford the freight;
4. After METOUCH get the abnormal product should finish the maintenance in 7 work days, then send to customer. Customer take afford to the freight;
Note:
1. Customer should prepaid maintenance fee according to METOUCH’s maintenance quotation, otherwise, METOUCH will not repair or return under maintenance product.
2. Customer should afford return freight, including all the ground operating fee;
3. For the replaced main part of maintenance product, enjoy 1 year warranty service;
4. METOUCH cannot promise to do maintenance operation for lacking of maintenance accessory for the product has surpassed warranty.
METOUCH retains final interpretation right to the terms above.
METOUCH has the right to amend the terms before notifying.
